1. Nature of Services

1.1 IndianVisaOnline.com is an independent, privately-owned visa consulting and document preparation service provider.

1.2 We are not affiliated with, endorsed by, or an official representative of the Government of India, the Embassy of India, or any Indian Consulate.

1.3 Our services are limited to:

• Providing assistance in the accurate preparation of visa applications
• Reviewing application materials for completeness against published requirements
• Offering guidance on supporting documentation and procedural requirements

1.4 We do not have the authority to influence or alter the decision-making process of any government authority, nor can we guarantee any specific outcome or timeframe for visa issuance.

2. Visa Decision Authority

2.1 All decisions regarding the approval, refusal, delay, or cancellation of a visa application rest exclusively with the relevant government authority.

2.2 We make no warranties or representations regarding the issuance, validity, or type of visa granted, nor the number of permitted entries.

3. Document Security

3.1 We employ industry-leading encryption technologies and strict security protocols to protect your personal information and documents.

3.2 Access to your documents is strictly limited to authorized personnel and handled under secure conditions at all times.

3.3 While we take every reasonable measure to safeguard your information, you acknowledge that no data transmission or storage system can be guaranteed to be entirely secure, and we accept no liability for events outside our reasonable control.

4. Applicant Responsibilities

4.1 You are solely responsible for ensuring that all information and documents provided are accurate, truthful, and complete.

4.2 Submission of false, misleading, or incomplete information may result in application refusal, cancellation, or future ineligibility for a visa.

4.3 You are responsible for complying with all requirements, requests, and deadlines issued by the relevant government authority.

5. Service Fees & Refund Policy

5.1 Service fees paid to IndianVisaOnline.com are generally non-refundable once a consultation has been delivered.

5.2 If we are unable to provide the service for reasons within our control, we will issue a full refund.

5.3 Refunds are not available in circumstances outside of our control, including but not limited to:

• Decisions or delays outside of our control, including outcomes after you submit your visa application
• Voluntary withdrawal of the visa application by the applicant
• Failure by the applicant to provide required documentation
• The applicant providing incomplete or inaccurate information

5.4 If you experience any issues with our services, you agree to contact us first at info@indianvisaonline.com. We aim to resolve all concerns promptly and directly before they escalate to disputes or chargebacks.

6. Intellectual Property

6.1 All content, including but not limited to text, graphics, logos, designs, and other materials displayed on IndianVisaOnline.com, is the exclusive property of IndianVisaOnline.com or its licensors and is protected under applicable copyright and intellectual property laws.

6.2 You may not copy, reproduce, distribute, or otherwise use our content without prior written consent.

7. Governing Law & Jurisdiction

7.1 These Terms shall be governed by and construed in accordance with the laws applicable in the relevant jurisdiction in which IndianVisaOnline.com operates.

7.2 Any disputes arising from or in connection with these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the competent courts.